Privacy Policy
Last updated: March 2026
This Privacy Policy describes how Rydeworks ("we," "us," or "our"), operated by Richard Alvarez, collects, uses, and protects your personal information when you use our transportation dispatch platform at rydeworks.com.
1. Information We Collect
When you enroll in Rydeworks, we collect:
- Name, phone number, and email address
- Home address and common trip destinations
- Payment information (processed securely by Stripe — we never store card numbers)
- Trip history and usage data
- Device location (drivers only, during active shifts)
2. How We Use Your Information
We use your information to:
- Schedule and dispatch transportation services
- Process payments and manage your ride credit balance
- Send SMS notifications about your trips and account (see Section 5)
- Communicate with you about service updates
- Generate anonymized reports for grant compliance purposes
3. Information Sharing
We do not sell your personal information. We share your information only with:
- Stripe — to process payments securely
- Third-party SMS provider — to deliver text message notifications
- Assigned drivers — your name, phone number, and pickup address are shared with your driver for the purpose of completing your trip
- Regulatory bodies — as required by law or for grant reporting (in anonymized form where possible)
4. Data Security
We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and JWT-based authentication. Payment data is handled entirely by Stripe and is never stored on our servers.
5. SMS / Text Messages
By enrolling, you consent to receive SMS text messages from Rydeworks. Messages include trip notifications, driver arrival alerts, and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or call (727) 313-1241.
Opting out of SMS does not cancel your subscription but may affect your ability to receive time-sensitive trip notifications.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Trip records may be retained for grant reporting and compliance purposes. You may request deletion of your account by contacting us directly.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of SMS communications at any time by replying STOP
To exercise these rights, contact us at (727) 313-1241 or dispatch@rydeworks.com.
8. Children's Privacy
Rydeworks is not directed at children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify enrolled riders of material changes via SMS. Continued use of the service constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
- Phone / Text: (727) 313-1241
- Website: rydeworks.com
- Service area: Pinellas County, Florida